Last Updated: March 7, 2026
At 8tecksolution ("we," "us," or "our"), we are committed to delivering high-quality digital services, website templates, custom software, and AI-driven solutions to our clients. This Refund and Cancellation Policy outlines the terms under which refunds and subscription cancellations are handled for purchases made via our website, https://www.8tecksolution.com/ (the "Site").
By purchasing any template, subscription plan, or custom service from 8tecksolution, you agree to this policy.
Due to the digital, non-tangible nature of our products—such as downloadable website templates, vCards, AI-generated content, and instant-access EdTech platforms—all sales are generally considered final once the digital product has been accessed, downloaded, or deployed. Unlike physical goods, digital assets cannot be "returned." Therefore, we strongly encourage all users to carefully review the product demos, feature lists, and utilize any available "Trial" periods before making a final purchase.
While we strictly enforce our refund policies to protect our intellectual property, our primary goal is your business's success. If you experience technical difficulties with our templates or platforms, our dedicated support team is committed to:
Providing prompt bug fixes for any template defects.
Assisting with the initial setup to ensure the product functions as advertised.
Offering alternative solutions if a specific digital feature does not meet the technical specifications outlined on our Site.
Refunds are evaluated on a strict, case-by-case basis. We will only issue a refund under the following circumstances:
Non-Delivery of Product: Due to mailing issues or system errors, you do not receive a delivery email or access link within 48 hours of purchase, and our support team cannot manually grant you access.
Major Defects or "Not as Described": The digital product or software contains a critical error or major defect that completely prevents its use, and our technical support team is unable to resolve the issue within a reasonable timeframe (typically 10-25 business days).
Accidental Duplicate Charge: You were charged twice for the same transaction due to a payment gateway error.
To protect 8tecksolution from abuse, refunds will not be granted in the following situations:
Change of Mind: You change your mind after purchasing and accessing the digital product.
Lack of Expertise: You lack the necessary technical skills to use a template or platform, despite us providing adequate documentation and support.
Third-Party Issues: Issues caused by third-party hosting, plugins, or software that are not directly controlled by 8tecksolution.
Custom Development: Any milestone payments or deposits made for custom software or website development work that has already commenced.
AI-Generated Content: Any usage of our AI full-site content generation services (via Gemini, OpenAI, or Pollinations), as these utilize instantaneous third-party API credits.
For users enrolled in our recurring billing tiers (Startup, Growth, Maturity):
Cancellation Process: You may cancel your monthly or yearly subscription at any time through your account dashboard.
Post-Cancellation: Cancellation stops all future recurring charges. However, it does not trigger a prorated refund for the remainder of the current billing cycle. You will continue to have access to the service until the end of your paid billing period.
8tecksolution operates in strict compliance with the Consumer Protection (E-Commerce) Rules, 2020 mandated by the Government of India. We are committed to transparent pricing, clear product descriptions, and fair grievance redressal. We do not engage in unfair trade practices, and we ensure that all refund requests meeting our eligibility criteria are processed without undue delay.
If you believe you meet the criteria for a refund, please initiate a request within 15 days of the original purchase date:
Send an email to support@8tecksolution.com
Include your full name, order number, and registered email address.
Provide a detailed explanation of the issue, including screenshots or error logs if applicable.
Approved refunds will be processed and credited back to the original payment method within 10 to 15 business days, depending on your bank's processing times.
For any payment disputes, refund requests, or service cancellations, please contact our authorized representative:
Website: https://www.8tecksolution.com
